Indigo Laboratories LLC
Client Terms and Conditions

1. Agreement Overview
   These Terms and Conditions ("Agreement") govern the services provided by Indigo Laboratories LLC ("Company"), located in Denver, Colorado, to the Client. By signing a contract with the Company, the Client agrees to be bound by this Agreement.

2. Services Provided
   The Company shall provide digital marketing services, including but not limited to, digital advertising, website design, SEO optimization, social media management, digital audio ads, podcast ads, Google Ads, social media ads, connected TV ads, online video ads, and online display ads, as outlined in the specific Client contract.

3. Account Access and Cooperation
   The Client agrees to provide the Company with necessary access to advertising accounts, websites, analytics tools, and any other relevant platforms for the purpose of performing the agreed services.
   While the Company will take all reasonable precautions to prevent errors or disruptions, the Client acknowledges that unforeseen issues, including data breaches or website malfunctions, may occur.
   The Client agrees to hold the Company harmless from any claims, damages, or losses resulting from incidents beyond the Company's control.

4. Payment Terms
   Payments are accepted via ACH, credit card, or debit card.
   Payments must be made in advance of each month of advertising.
   Payments are due as outlined in the specific Client contract.
   The Client agrees to provide valid and updated payment information.
   Late payments may incur a late fee of 1.5% per month.

5. Autopay Authorization
   To streamline billing and avoid disruption of services, the Company offers Clients the option to enroll in automatic recurring payments (“Autopay”). By enrolling in Autopay, the Client authorizes the Company to charge their designated payment method for recurring service fees in accordance with the billing schedule defined in the Client contract.
   The Client agrees to maintain valid and updated payment information for Autopay processing. If an Autopay transaction is unsuccessful for any reason, services may be paused until payment is successfully collected.
   The Client may cancel Autopay at any time by providing written notice via email to nate@natelinder.com at least seven (7) days prior to the next scheduled billing date.

6. Advertising Spend and Refunds
   Client understands and agrees that paid advertising budgets are paid directly to third-party platforms (e.g., Google, Meta, Amazon), and any unused, paused, or interrupted media spend is subject to the policies of those platforms. The Company shall not be held responsible for refunding unspent or misallocated media spend. All advertising spend is non-refundable.

7. Cancellation by Client
   The Client may cancel the contract with fourteen (14) days written notice to the Company for most services.
   For search engine optimization (SEO) services, a thirty (30) day written notice is required for cancellation.
   All fees for services rendered prior to cancellation are non-refundable and due upon termination.
   Written notice may be sent via email or certified mail.

8. Termination by Company
   The Company reserves the right to terminate this Agreement immediately upon written notice if the Client fails to make timely payments, breaches any terms of this Agreement, or engages in unlawful or unethical activities.
   The Company may also terminate this Agreement for any other reason with seven (7) days written notice.
   In the event of termination, all outstanding fees for services rendered will remain due and payable.

9. No Guarantee of Results
   The Company makes no guarantees regarding the results or performance of any campaigns. While every effort will be made to achieve the Client’s marketing goals, outcomes may vary and are subject to market conditions, platform algorithms, and other external factors beyond the Company's control.

10. Scope of Work
    Only services explicitly outlined in the Client contract or project proposal are included. Any additional work requested by the Client beyond the defined scope may be subject to a separate agreement and additional fees. The Company reserves the right to decline work not covered by the original agreement.

11. Confidentiality
    Both parties agree to maintain the confidentiality of any proprietary or confidential information shared during the term of the contract.

12. Indemnification
    The Client agrees to indemnify, defend, and hold harmless the Company and its officers, employees, and agents from any and all claims, liabilities, losses, damages, or expenses, including reasonable attorney’s fees, arising out of or in connection with the Client’s content, advertising materials, business activities, or use of the services provided by the Company.

13. Limitation of Liability
    The Company shall not be liable for any indirect, incidental, or consequential damages arising out of or related to the services provided under this Agreement.

14. Governing Law and Jurisdiction
    This Agreement shall be governed by and construed in accordance with the laws of the State of Colorado. Any legal action or proceeding arising under this Agreement shall be brought exclusively in the courts of Denver County, Colorado. Both parties hereby consent to the personal jurisdiction and venue of such courts.

15. Entire Agreement
    This Agreement, along with any specific Client contract, constitutes the entire understanding between the parties and supersedes all prior agreements and understandings, whether written or oral.

16. Amendments
    Any amendments to this Agreement must be in writing and signed by both parties.

17. Contact Information
    For any notices or inquiries, please contact:

Indigo Laboratories LLC
1801 Arapahoe Street, Apt 702
Denver, CO, 80202
Email: nate@natelinder.com
Phone: 708-972-6808